High Tech calls for High Touch! In a world where technology plays an ever-increasing role, the importance the of real personal contact is increasing and so is the value of it. "Mr Hospitality" Sander Allegro helps organisations, teams and professionals in various sectors to apply the customer focus that is so characteristic of the hospitality sector in their own professional environment.
Sander takes you into the world of hotels in an energetic and enthusiastic way. Through appealing inside stories and concepts, he shows how the hotel sector transforms its customers into fans. Knowing which problem you solve for your customer and the importance of what and how you do it form the basis.
Never making rules more important than people and communicating empathically complete it. Principles that, by the way, do an excellent job in life in general....
During the expert session, Sander Allegro engages the audience through a discussion on the importance of hospitality and creating meaningful connections with customers. He incorporates interactive exercises using the Mentimeter app to gather insights and perspectives on desirable traits for staff roles in various industries.
Sander also shares personal experiences and practical examples from different sectors, emphasizing the significance of empathy, communication skills, and a welcoming environment in delivering exceptional customer experiences.
In today's digital age, focusing on human connection through high touch strategies is essential for creating memorable experiences that go beyond simple transactions. This includes prioritizing personal interaction, building relationships, and providing customized solutions.
Understanding the importance of managing stress and anxiety related to service errors can help staff members be more present and effective in their roles, ultimately improving the overall customer experience.
The environment plays a significant role in shaping customers' expectations and experiences. By ensuring that people have enough space and making small adjustments to create a hospitable atmosphere, businesses can significantly impact clients' perceptions and feelings towards their brand.
In this expert session, Dela Sander Allegro discusses the significance of high touch strategies in creating positive customer experiences. He explains that while product quality is important, it is not the only factor in overall satisfaction.
Instead, personal interaction and building relationships with customers can lead to trust, loyalty, and emotional connection.
Sander provides examples from both the financial industry and beyond, highlighting the importance of dedicated relationship managers, personalized advice, face-to-face interactions, custom solutions, and personalized customer service in creating a human connection. He emphasizes that these strategies not only differentiate businesses but also build stronger relationships with customers.
During the session, Sander shares insights from his experience managing crematoria, where he discovered the impact of even small mistakes or issues on staff members and clients. He encourages attendees to focus on what they can control and manage stress and anxiety related to service errors.
Sander also emphasizes the role of communication skills, problem-solving abilities, and adaptability in providing excellent service. He discusses how the environment affects customers' expectations and experiences, using an analogy of learning a language to illustrate the importance of developing strong empathy and social skills as crucial in all guest services scenarios.
Sander concludes by expressing gratitude for the participants' engagement and inviting them to ask questions through chat or microphones. He shares a link to a survey where attendees can provide valuable feedback on the session itself.
Throughout the session, Sander emphasizes the importance of balancing technical and social skills to create memorable experiences that resonate with customers on an emotional level. He ends by wishing everyone a successful day ahead and expressing his eagerness to engage in the chat.
Overall, Dela Sander Allegro's expert session emphasizes the importance of creating a welcoming environment, focusing on people at the point of interaction, and building relationships based on trust, empathy, and personalized attention. By combining high tech and high touch approaches, businesses can offer convenience and efficiency while still providing the human connection that customers crave.
It is interactive, and the block above says exactly how for this session. Nobody has to speak up who does not want to: the chat and the polls carry most of it, and the questions can come in anonymously.
High Tech calls for High Touch! In a world where technology plays an ever-increasing role, the importance the of real personal contact is increasing and so is the value of it. It is built for a general working audience: no prior knowledge is assumed, and people who already know the subject get the research and the practical side rather than an introduction.
Sander Allegro is one of the experts we auditioned ourselves, and we produce every session so we see how each one lands. Participants rate this session 4.1 out of 5, across 90 responses, and rate Sander personally 4.4 out of 5.
It runs 45 min / 15 min: the talk, then live questions. All you do is pick a date. We brief Sander, produce the session, host and moderate it, run the Q&A, and send you the report within an hour of the end.
A team, a department, an employee network or every single employee at once, with no cap and no per-seat price. It runs inside your own Microsoft Teams, Zoom or Google Meet, or on a branded page we build. No integration, no login, no company device or e-mail.
The session is delivered in English, Dutch. You can add high accuracy live subtitles in 8, 16 or 24 languages, so everyone follows in their own. That is a paid option, priced by the number of languages you need.
No, and that is by design. There is nothing to install, nothing to integrate and no connection to your systems, so there is nothing for IT to validate: we join your own Teams, Zoom or Meet as a guest speaker, or we host a page and your people open a link. No software, no accounts, and no data of yours that we can reach. It is why hundreds of companies, among them some of the largest technology and financial firms in the world, were able to start within a day.
We never receive or hold personal data about your employees. Because the session runs in your own environment, attendance and identity stay with you, and what we report back is aggregated: numbers, ratings and survey answers, not people. That is also why IT approval usually takes minutes rather than weeks.
You keep the recording and can share it internally. You also get attendance over time, participant ratings for the content and the speaker, the survey answers, and the topics your people asked for next.
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