The Feedback Dilemma

Alessandra Patti

Recording: YesLanguage: English/Spanish/ItalianDuration: 45 min / 15 minSpeaker rating: 4.6 out of 5 from 75 participants across all their sessions
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The Feedback Dilemma
Alessandra Patti
Your expert

Alessandra Patti

Alessandra Patti, is a professional trainer and consultant with a background in linguistics, psychology and marketing, and she has been nominated one of the top 15 coaches in Zurich for the year 2023.

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Session Summary

Feedback is considered essential in modern organizations — yet it is often poorly delivered, misunderstood, or emotionally charged. This session challenges traditional feedback models (including the “feedback sandwich”) and explores why feedback frequently fails to improve performance.

Drawing on insights from organizational psychology and communication research, participants learn how to give feedback that fosters clarity, trust, and psychological safety. Because feedback is not just about content — it is about relationship.

Interaction

The session includes interactive elements such as:

Key Learnings

Participants will learn how to:

Detailed session description

Feedback has become a cornerstone of corporate culture — yet many employees experience it as uncomfortable, vague, or even threatening. This session explores the “feedback dilemma” through multiple lenses:

Participants examine how feedback can unintentionally become a vehicle for expressing unresolved tension or discomfort. The session introduces Non-Violent Communication (OFNR) as a practical alternative to evaluative language.

Through applied exercises, participants learn how to shift from judgment to observation, from blame to clarity. The goal is not to eliminate feedback — but to transform it into a tool for growth, collaboration, and mutual respect.

Participants leave with a structured approach they can immediately apply in performance. reviews, peer interactions, and leadership conversations.

Before you book

Questions about The Feedback Dilemma

Is this for beginners or for people who already know the subject?

No prior knowledge is assumed. It is built for a general working audience, and people who already know the subject get the research and the practical side rather than an introduction. What the hour itself covers: Feedback is considered essential in modern organizations — yet it is often poorly delivered, misunderstood, or emotionally charged. This session challenges traditional feedback models (including the “feedback sandwich”) and explores why feedback frequently fails to improve performance.

Is Alessandra the right expert for this?

Alessandra Patti is one of the experts we auditioned ourselves, and we produce every session so we see how each one lands. Participants rate this session 4.5 out of 5, across 75 responses, and rate Alessandra personally 4.6 out of 5.

Is this session interactive, or do people just watch?

It is interactive, and the block higher up on this page says exactly how for this session. Nobody has to speak up who does not want to: the chat and the polls carry most of it, and the questions can come in anonymously.

How long does it take, and what do we have to prepare?

It runs 45 min / 15 min: the talk, then live questions. All you do is pick a date. We brief Alessandra, produce the session, host and moderate it, run the Q&A, and send you the report within an hour of the end.

Who can join, and where does it run?

A team, a department, an employee network or every single employee at once, with no cap and no per-seat price. It runs inside your own Microsoft Teams, Zoom or Google Meet, or on a branded page we build. No integration, no login, no company device or e-mail.

Can our global colleagues follow it?

The session is delivered in English/Spanish/Italian. You can add high accuracy live subtitles in 8, 16 or 24 languages, so everyone follows in their own. That is a paid option, priced by the number of languages you need.

Will our IT department have a problem with this?

No, and that is by design. There is nothing to install, nothing to integrate and no connection to your systems, so there is nothing for IT to validate: we join your own Teams, Zoom or Meet as a guest speaker, or we host a page and your people open a link. No software, no accounts, and no data of yours that we can reach. It is why hundreds of companies, among them some of the largest technology and financial firms in the world, were able to start within a day.

How does this work under GDPR?

We never receive or hold personal data about your employees. Because the session runs in your own environment, attendance and identity stay with you, and what we report back is aggregated: numbers, ratings and survey answers, not people. That is also why IT approval usually takes minutes rather than weeks.

What do we get afterwards?

You keep the recording and can share it internally. You also get attendance over time, participant ratings for the content and the speaker, the survey answers, and the topics your people asked for next.

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