Better Conversations at Work
Louise Southam
With over 15 years of experience building and developing a successful management career within the IT recruitment sector, Louise transitioned her career towards the world of people development and found alignment with her values and life's purpose. Each day, she lives out her values through her work, fueled by an unwavering passion to make a positive impact on those she serves. Grounded in gratitude, curiosity, and kindness, she thrives on empowering others to unlock their potential and discover their own greatness. Here's to embracing the unknown, venturing beyond comfort zones, and experiencing the magic that unfolds as a result.
- Recording: No
- Language: English, German
- Duration: 45 min / 15 min
Session Summary
In this expert session, Louise will take you on a journey to enhance your conversation skills. Through a dynamic blend of theory and practical exercises, attendees will delve deep into the intricacies of effective communication, covering key pillars such as listening and questioning skills, deciphering body language cues, and adapting communication styles to interact with diverse personalities.
Interaction
During the expert session, Louise Southam engages the audience through methods like a Q&A session.
Key Learnings
- Develop active listening skills and employ open-ended questions to foster deeper understanding and engagement in conversations.
- Learn to interpret body language signals to better understand others and enhance overall communication effectiveness.
- Utilize insights from the color model of personality types to tailor communication styles, and achieve success in diverse interactions.
Detailed session description
In this expert session, Louise will take you on an enlightening journey to enhance your conversation skills. Through a dynamic blend of theory and practical exercises, attendees will delve deep into the intricacies of effective communication, covering key pillars such as listening and questioning skills, deciphering body language cues, and adapting communication styles to interact with diverse personalities.
Session Highlights:
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Active Listening Techniques:
- Explore the fundamentals of active listening and its critical role in fostering meaningful dialogue.
- Learn techniques to stay present, avoid distractions, and truly connect with others.
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Employing Open-Ended Questions:
- Master the art of crafting open-ended questions that encourage engagement and facilitate deeper understanding.
- Practice framing questions that invite expansive responses and enrich conversations.
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Deciphering Body Language:
- Understand the significance of non-verbal communication and how it complements verbal interactions.
- Gain insights into reading body language cues, such as gestures, facial expressions, and posture, to enhance communication effectiveness.
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Adapting Communication Styles:
- Introduction to the color model of personality types, offering insights into how different individuals process information and communicate.
- Learn strategies for tailoring communication approaches to resonate with diverse audiences, recognizing the unique preferences and tendencies of each personality color.
Practical Exercises and Interactive Learning:
- Engage in role-playing scenarios to practice and refine conversation techniques.
- Participate in group discussions and feedback sessions to reinforce learning and gain diverse perspectives.
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Other Sessions by this Speaker
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In times of uncertainty, identity drives leadership far more than strategy. This session explores how uncertainty amplifies reactive leadership patterns and offers a path to move from unconscious survival responses into conscious, intentional leadership. Attendees will reflect on their leadership identity, recalibrate their presence under pressure, and develop steadiness in complex environments.
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