Train the Trainer

Rod Ben Zeev

Recording: YesLanguage: EnglishDuration: 45 min / 15 minSpeaker rating: 4.6/5 from 1,992 participants across all their sessions
Train the Trainer

This one runs as an interactive workshop: the hour includes exercises your colleagues do themselves, not only a talk.

Session Summary

Rod Ben Zeev discusses the nuances of online facilitation, focusing on the importance of psychological safety and understanding diverse communication styles. He emphasizes that creating trust within teams enhances participation and productivity.

To build this trust, Rod suggests an activity based on intimate questions from a New York Times article. He also explores facilitation as a training topic, advising on designing effective sessions by defining outcomes and reverse-engineering the process.

Drawing on his improv comedy background, Rod introduces the "Divergence and Convergence" exercise to practice active listening and idea generation.

Interaction

During the expert session, Rod Ben Zeev engages the audience through a reflective exercise using the Mentimeter app, small breakout rooms for sharing experiences, and a Q&A session. Rod discusses facilitation techniques, including building psychological safety and active listening exercises like "Divergence and Convergence." These interactive activities help participants grasp effective communication strategies, inspire them to apply these skills in their work, and address any questions or concerns about the topic.

Key Learnings

Building Psychological Safety

Engage in activities that foster trust and openness among team members during virtual meetings, as psychological safety is essential for effective communication and contribution within a group. Try using the "36 Questions" activity suggested by the expert to build connections between strangers, adapting it to your team setting.

Mastering Active Listening and Agreement

Practice active listening and agreement during divergent phases of team meetings, allowing for the generation of numerous ideas before attempting to converge. Use techniques like "that's right Bob" exercise, which encourages acknowledgement of each other's ideas and incorporating keywords from their partners' sentences.

Personal Growth in Facilitation

Identify your unique challenges in facilitation and envision potential solutions through reflective exercises and open communication with peers. Continuously practice and seek feedback to improve your skills, focusing on creating an inclusive, effective, and engaging team environment.

Detailed session description

In this expert session, Rod Ben Zeev shares insights into the art of facilitation in an online environment. Rod distinguishes between facilitating smaller groups and larger ones, emphasizing the significance of building psychological safety and understanding participants' unique communication styles.

He explains the importance of psychological safety in enabling individuals to contribute fully during meetings, leading to more productive discussions. To build this sense of trust within teams, Rod proposes an activity based on a New York Times article about questions that can lead to feelings of intimacy and connection between people.

Rod also discusses the concept of facilitation as a training topic, breaking down its various elements and explaining how to design effective trainings by deciding on the desired outcome, reverse engineering the session, and creating a flow. He reflects on his background in improv comedy and how it has shaped him into an accomplished facilitator.

During the session, Rod introduces an exercise called "Divergence and Convergence." In this activity, participants take on the role of television presenters named Bob while adhering to two rules: agreeing with what the other person says using "that's right Bob," and incorporating at least one word from their partner's sentence in response. This exercise aims to practice active listening and agreement during a Divergent phase to generate numerous ideas, which can then be converged upon for decision-making.

Rod stresses the importance of acknowledging each other's ideas and allowing them space to grow before attempting to converge.

Rod then leads participants through a series of reflective exercises aimed at identifying personal facilitation challenges and envisioning potential solutions. Using the Mentimeter app, he poses questions to help focus on individual situations and encourages sharing experiences in small breakout rooms.

Rod emphasizes the importance of imagining what success would look like and taking a small step towards achieving it.

Before you book

Questions about Train the Trainer

Is this session interactive, or do people just watch?

It is interactive, and the block above says exactly how for this session. Nobody has to speak up who does not want to: the chat and the polls carry most of it, and the questions can come in anonymously.

Is this for beginners or for people who already know the subject?

Rod Ben Zeev discusses the nuances of online facilitation, focusing on the importance of psychological safety and understanding diverse communication styles. He emphasizes that creating trust within teams enhances participation and productivity. It is built for a general working audience: no prior knowledge is assumed, and people who already know the subject get the research and the practical side rather than an introduction.

Is this a workshop or a talk?

A workshop. The description of this session says so itself: the hour includes exercises and activities that participants do, not only an expert speaking. It still runs live and online, for as many colleagues as you want to invite.

Is Rod the right expert for this?

Rod Ben Zeev is one of the experts we auditioned ourselves, and we produce every session so we see how each one lands. Participants rate this session 4.4 out of 5, across 1,992 responses, and rate Rod personally 4.6 out of 5.

How long does it take, and what do we have to prepare?

It runs 45 min / 15 min: the talk, then live questions. All you do is pick a date. We brief Rod, produce the session, host and moderate it, run the Q&A, and send you the report within an hour of the end.

Who can join, and where does it run?

A team, a department, an employee network or every single employee at once, with no cap and no per-seat price. It runs inside your own Microsoft Teams, Zoom or Google Meet, or on a branded page we build. No integration, no login, no company device or e-mail.

Can our global colleagues follow it?

The session is delivered in English. You can add high accuracy live subtitles in 8, 16 or 24 languages, so everyone follows in their own. That is a paid option, priced by the number of languages you need.

Will our IT department have a problem with this?

No, and that is by design. There is nothing to install, nothing to integrate and no connection to your systems, so there is nothing for IT to validate: we join your own Teams, Zoom or Meet as a guest speaker, or we host a page and your people open a link. No software, no accounts, and no data of yours that we can reach. It is why hundreds of companies, among them some of the largest technology and financial firms in the world, were able to start within a day.

How does this work under GDPR?

We never receive or hold personal data about your employees. Because the session runs in your own environment, attendance and identity stay with you, and what we report back is aggregated: numbers, ratings and survey answers, not people. That is also why IT approval usually takes minutes rather than weeks.

What do we get afterwards?

You keep the recording and can share it internally. You also get attendance over time, participant ratings for the content and the speaker, the survey answers, and the topics your people asked for next.

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